I love it, I think AHHC is a great agency. Javascript is required for this site to function, please enable. profile; and satisfaction with informal or formal care received. I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. The client I work with can be difficult and make me wish I were on a different case at times. The times I've talked with HR Manager NATHAN he's been friendly & helpful. 2. Service Characteristics ... Ability to express own ideas and ask questions. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? Here are some sample questions: 1. Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! The home environment can be difficult and make me wish I were on a different case at times. Were training goals and objectivesclearly stated before you started the course? Have you worked in home care with any agency other than AHHC? (mark all that apply). How do you feel about your co-workers in the home? The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. Title: Home Care Client Satisfaction Survey … How do you feel about your ability to communicate effectively with the On Call Coordinators. Web survey powered by Research.net. I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ Describe your relationship with your Nursing Supervisor. Was the staff courteous? Hospitals. b) Caregiver questionnaire: ... focus of the survey was on caregivers… Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. … Compare family caregiver … 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … Caregiver Satisfaction Survey Thank you for taking the time to complete this review. No, I've only worked home care with AHHC. (mark all that apply). I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. We saw questions like the following: How do you rate the information we provided on our website? The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. (mark all that apply). 3. How do you feel about your ability to communicate effectively with them. I do not like my cases - I would change cases today if other hours were available in my area. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. Customer Satisfaction Survey Template. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. Your feedback is appreciated! If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. She seems like she's always in a rush to get me off the phone. I feel most of my co-workers work well together. How would you rate the pre-training preparation? 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! How would you improve the pre-training phase? First and Last Name: Question Title. I wish my schedule was different - that I could get more hours. I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. This is the phase where learners are informed about their training goals, and are getting prepared to take the course . I feel that AHHC does not stack up to other home care agencies I've worked with before. I feel like it is a struggle to reach an On Call Coordinator. My cases are okay and I enjoy going to them most of the time. 1. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� Do you have any final comments or is there anything else that you would like to share that you feel would help us to be a better agency? 605 0 obj <>stream I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. 7. 568 0 obj <> endobj ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. The questionnaire contains 47 questions covering topics of interest to family caregivers … How do you feel about your ability to communicate effectively with them. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. Many agencies provide clients with surveys after visits or assignments, and ask questions … %%EOF The survey is conducted monthly. * 2. My caregiver is knowledgeable about my (or my loved one’s) condition. The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. I do not like working with her and so I avoid calling the office. Question Title. Thank you for your help! It is important that your survey includes questions that are focused on the common areas of patient satisfaction. 4. I frequently have to leave multiple voice mails because my call aren't returned timely. Many times, this can be prevented by asking more thorough questions in the interview. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. I feel like it is a struggle to reach my Nursing Supervisor. Please let us know how you feel about this type of communication. I don't like talking to them, I feel they're rude to me at times. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … Thank you so much for completing this survey and giving us your feedback. I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Caregiver Survey Thank you for taking our survey! Develop a plan for sampling family caregivers with the companion survey. I do not like working with them and so I avoid calling the office. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. Set reasonable deadlines for returning the survey. The family I work with can be difficult and make me wish I were on a different case at times. I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. Very satisfied. I am satisfied with my current pay scale and differentials. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … 6. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … Available in my area with what should be a simple question your co-workers in the evening on! Where I 've talked with HR Manager NATHAN he has not been able to help and/or! She is rude to me at times with all of the Littler Employer Pulse survey Report Manager he... 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